We can confirm that The Mullally Dental Practice is providing full treatments, in accordance with government policy. If under the circumstances you wish to postpone your appointment, please contact the practice at least 24’ hours before (see Appointment Management and Cancellation Policy).


Existing patients will know that we have always taken cross-infection control very seriously, providing the safest of environments which complies with HTM-0105 regulations and is rigorously maintained and regularly serviced in accordance with the Care Quality Commission requirements.


We are also already very familiar with the routine use of PPE necessary for many of our oral surgery procedures and so patients can again feel confident and assured that they and our staff are well protected. We have already significantly reduced the number of aerosols generating procedures (AGP) that we occasionally undertake such as when using the turbine air-driven drills or ultrasonic handpieces for scaling. Nonetheless when an AGP is deemed essential we will be donning enhanced PPE for the added safety of all and to make sure we remain in line with regulatory guidance.


Before any patients can be seen, patients will receive a phone call a day before their appointment to ensure that you have not been in contact OR have any new symptoms withing the last 14 days. This will allow us to verify your COVID-19 status and thus the level of risk posed to both you and the practice staff if you were to attend for treatment.


We will see all those patients who desperately want to continue with their much-needed dental treatment. However, we ask for your cooperation as we continue to manage the diary to accommodate fallow times between appointments, prioritize treatments and request that all patients remain flexible and understanding while we navigate these requirements.


The practice will be following our COVID-19 Standard Operating Procedures (SOP). Depending on the R -level we base this on a Risk Assessment specifically carried out for our practice, our patients and the way we work. The Patients Walk Through of how we work can be found below.

Patient Attendance Procedure

  1. Patients are only to enter the practice if they have an appointment booked.
  2. Patients are to attend alone or with a carer IF needed. Anyone who has NOT got an appointment booked will NOT be allowed to enter the practice.
  3. Patients are to attend the practice with a face covering unless, exempt for medical reasons who will have to present an exemption card. Face covering are not to be removed until you are in the dental chair.
  4. Patients are to attend no earlier than 5 minutes before their appointment, please knock on the practice door.
  5. You will be greeted by reception who will ask you to gel your hands which is wall mounted in the hallway. Reception will take your temperature to log. If your temperature is over 37.8 degrees you will be asked to leave the practice immediately and advised to contact your GP or 111.
  6. Patients will be given a tablet to complete necessary forms; this tablet is wiped after ever use.
  7. You will then be seated in a designated seat on the right-hand side of reception until called by the nurse or dentist.
  8. All belongings will be placed into a plastic box in the surgery. Which is also cleaned after every use.
  9. When leaving the surgery, patients are asked to stand down the left side of reception to make payments or next appointments.
  10. Patients will then exit through the same door.